Forum Discussion
Rise has stopped processing audio
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
Hello, I'm experiencing this issue right now - it uploads but gets stuck in "Processing Audio.." then never finishes processing. I've cleared the cache and tried in both Microsoft Edge & Google Chrome. The audio files are also relatively small at 500-700KB.
I reported this earlier and it is working for me now.
Hi jjauregui,
Sorry to hear that you were having trouble uploading audio to Rise 360.
I see that you've also opened a support case being handled by my teammate, Darrell. As he shared, Rise experienced brief downtime, but it's back up and running normally now. We're sorry if this slowed you down!
If you have any follow-up questions, feel free to reconnect with Darrell through your case.
I've been experiencing this issue for the past two days. Is this an ongoing issue or has it actually been resolved?
Hi JesseB,
I'm happy to help!
Rise 360 experienced a previous outage that impacted some customers in this thread. At the moment, I haven't seen any other reports of this behavior, and I was able to add audio successfully on my end.
To help us narrow this down, could you share a bit more information?
- Does this happen with one specific audio file or with multiple audio files?
- Have you tried using a different browser?
- Have you tried clearing your browser cache and then testing again?
I look forward to hearing what you find!
