Forum Discussion

Joe_Dey's avatar
Joe_Dey
Community Member
6 months ago
Solved

Rise has stopped processing audio

Is anyone else having issues where Rise has stopped processing audio? I can insert Audio into a block but RISE will not complete the processing of it. This is the same whether I use AI audio or the i...
rise 360
  • EricSantos's avatar
    EricSantos
    6 months ago

    Hello everyone,

    I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.

    If you run into any issues using Articulate 360 going forward, please let us know.

jjauregui's avatar
jjauregui
Community Member
7 days ago

Hello, I'm experiencing this issue right now - it uploads but gets stuck in "Processing Audio.." then never finishes processing. I've cleared the cache and tried in both Microsoft Edge & Google Chrome. The audio files are also relatively small at 500-700KB. 

StevenBenassi's avatar
StevenBenassi
Staff
4 days ago

Hi jjauregui​,

Sorry to hear that you were having trouble uploading audio to Rise 360.

I see that you've also opened a support case being handled by my teammate, Darrell. As he shared, Rise experienced brief downtime, but it's back up and running normally now. We're sorry if this slowed you down!

If you have any follow-up questions, feel free to reconnect with Darrell through your case.