Forum Discussion

IanDunin-Mar358's avatar
IanDunin-Mar358
Community Member
10 months ago

RISE Image block not fully accessible

When testing a Rise course in the JAWS reader, if an image has a caption that text is skipped by the reader if the image itself doesn't have an alt-tag.  
accessibility
rise 360
IanDunin-Mar358's avatar
IanDunin-Mar358
Community Member
10 months ago

Hi Jose,

I have the latest version of RISE, and JAWS 2024 (straight out of the box - no customization). I'm using the UP and DOWN arrows to navigate. 

When I test your course, it works. JAWS stops at the image and reads the caption.

When I test the same image/block in my course (in preview, on Review 360, and published on LMS) the image block is skipped over.

JoseTansengco's avatar
JoseTansengco
Staff
10 months ago

Hello IanDunin-Mar358,

It sounds like something might be wrong with your course or image block, in particular. Please open a case with our support team here to connect with a support engineer so we can request a copy of your course for testing. We'll delete it when we're done!

  • IanDunin-Mar358's avatar
    IanDunin-Mar358
    Community Member
    10 months ago

    Hi Jose,

    This is not just in this particular course. It's occurring in all the courses I'm reviewing within our team.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      10 months ago

      Hi IanDunin-Mar358,

      I'd still recommend opening a support case and sharing any affected courses so we can test why JAWS detected the image caption in my course but not in yours. You can also make a quick Peek 360 recording of how you're adding your image blocks and testing them using JAWS so we can replicate the steps for more accurate testing.