Hi William! Sorry to hear that you can't crop images and that previously cropped images are uncropping.
Let's try these troubleshooting steps:
- Please make sure you are using a supported browser and that your browser is updated.
- Log out, restart your machine, and then log back into Rise.
- Access Rise Incognito. (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n)Do you still get the same issue when in Incognito?
If the issue still occurs, kindly take a Peek video of what is happening and open a case with us here. One of our technical support engineers will assist you!