Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
HI team,
We are seeing the same issue with a Rise360, Scorm 1.2 course. The course does not register progress when done using IE but works fine using Google Chrome.
I tried in SCORM Cloud, but it worked using IE when I tried it.
However, in the LMS it is certainly not registering progress or completion. When I close out of it and launch the course again, it goes back to the start of the course.
Thanks,
Gouri Pradhan
Hi there, Gouri. Thanks for all of that detail. I see that you also connected with our support team, and Jose is working to help you now. You're in good hands.
We'd love to hear the solution in this discussion if you're able to share one!
