Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Hi all. Just wondering if anyone found any solution to the issues reported in this thread. Like others, I have a small percentage of users who are not marking as complete and cannot find what is common between them. It's a Rise course published for SCORM 1.2. I am not able to reproduce the problem either on my own LMS (LearnUpon) or on SCORM Cloud. When I sign on as the user who is having difficulties it all works OK for me. Any ideas or information would be appreciated. Louise
Hi Louise, what you are describing is exactly what some of out learners are experiencing.
What we do when a learner reports this, is to have them switch to a different browser. AFAIK this has worked in most cases.
The only advice that our LMS vendor has been able to give is for learners to clear their cookies and cache. I can't speak to the success of this.
