Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Thanks Karl. Good to know we are not alone with this issue. It is a small percentage of users but very difficult with all the different browsers / devices / user behaviour to pinpoint a set of circumstances that causes it to happen. I have done some testing where I lose internet connectivity mid-course, leave it running on one device and open on another etc, but have not managed to replicate the problem. Like you, we normally direct people to another device or browser or in some cases need to set manual completion.
