Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Hi everyone. I'm Colette, the DQS Portal Administrator.
Same here, so assistance would be greatly appreciated! I have about 140 learners across Africa that did 3 (mandatory) Rise courses over the last year without any issue. I don't run our courses in popup screens, as those cause numerous problems, so my learners need to press the LMS' Continue button to progress.
A small percentage (about 4) reported that they cannot continue to the next activity -- conditions in my LMS are set to only allow progression on completion of the previous activity (in our case 100% progression through slides - quizzes are in the LMS itself). I logged in as them, scrolled through the Rise activity, and they could continue.
2 weeks ago a new staff member reported she cannot continue. I logged in as her, and suddenly, I also cannot!
After numerous hours of checking and rechecking with a colleague of mine (including opening the courses in popup screens and closing it), we found that progress is only saved if EXIT COURSE is clicked in the Rise module itself.
Some of the RISE modules in the course never had the EXIT COURSE button enabled when shared. Why would this be a problem now, but never before? No problem with any of the Storyline courses, but only Rise, so it is not LMS-related. I also tried changing LMS settings to open the module in a new popup screen, but same issue. Please advise?
