Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Hi Colette!
You mentioned that progress is only saved if EXIT COURSE is clicked in the Rise module itself. Which web browser were you using when you noticed this problem?
We've seen an issue in Chrome version 83 where Rise 360 courses are not resuming and Completion/Progress is not recorded when the learner doesn't click the EXIT COURSE button.
Let me know if that sounds similar to what you're seeing!
