Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Here's a solution that LearnUpon found. When you go to export a Rise course, Articulate automatically populates the identifier field (not sure why they do?). Anyway, this seems to change the index.html file in the XML doc to include a long string of random numbers in that address. This in turn causes the bookmarking to not function. The solution: delete that automatically generated identifier code prior to exporting the course. It fixes everything.
Hi Curtis, I'm willing to try anything! Can you let me know where/how does one "delete that automatically generated identifier code prior to exporting the course"?
