RISE on SuccessFactors Mobile

we have SuccessFactors and use the mobile app.  there is a lot of diversity in this email string about what the problems are, which I believe is not Rise specific.  We never had a problem with Rise in SuccessFactors or the mobile app.  The only remaining problem we've had is also not specific to Rise courses, because we develop in Rise, Presenter, and Storyline, and have courses that other bottlers shared that use captivate, and all of them have the same problem in the mobile app, which is specific to the EXIT buttons, and EXIT course triggers.  all work in browsers, but none work in mobile app.  this is a SuccessFactors issue as they have not given attention to LEARNING within the mobile app in over a year.  The error message that Peter showed months ago, we experienced in SuccessFactors.  Regardless of either browser or mobile app, that media format black screen appeared when the courses were created in captivate and either embedded a video developed in FLash or linked to a video developed in FLash, even when they published with Flash support.  Most of our users are using mobile devices, but not the mobile app and the rest are using Windows 10 with Edge.  However, these same flash video contents did not work in Chrome either - and most of our desktops do not have chrome installed.  WE as a newer bottler with newer devices, only publish in HTML5 and abandoned flash development and flash support.  The mobile app will still work for all our Rise and Storyline courses, even those with video in mp4 format.  However, the androids do not have a good experience as iOS and you can clearly see from KBAs that there is more attention given from SuccessFactors Learning and much of it's functionality on iOS devices.  so for us, to get around the exit buttons/triggers, we simply have to make sure the complete course trigger works, and explain to them on the last slide that they'll get credit in the mobile app as long as they don't close out the window too soon.

Hi everyone, I've been advised by our SuccessFactors in-house admin that if we want SAP/Success Factors to work on a problem it needs to be identified in their own SuccessFactors Community page. Then it needs to have at least 10 votes from different organisations for them to actually work on the problem. I am getting our admin to check in the community page to see if this EXIT button has been identified and if it is will update this discussion with the link for voting to start.

no, not at this time.  we do not allow completion upon launch;  we control the player within storyline so that they can't exit and receive credit, especially in the case of compliancy this is not an option.  also we do not allow for offline player.  

Hi Ashley

The steps from Michael didn't resolve the problem with Rise. What we have tested is that the SCORM package works on IE11 and shows completion in Success Factors but the SCORM package doesn't work on the SF mobile app. We have got the AICC version working on the SF mobile app but the AICC format still doesn't work on IE11 - is there a fix for the AICC version on desktops yet?

The only solution at this stage would be to push out both SCORM and AICC versions to users (very messy) and substitute completion of one package for the other depending on what device they complete it on. Any other suggestions greatly received :)

Thanks

Ann-Marie

Hi Cheryl, Peter and Ann-Marie, 

I'm sorry you're all still running into this issue - it's something our team is still taking a look at, but since SuccessFactors is using a custom mobile app that's causing some roadblocks to our testing and determining a fix.

We also know that IE11 + AICC + SuccessFactors + Rise is also causing headaches if you were to ask users to not use the mobile app, but use the desktop browsers instead. 

We'll let you know here once we have more information on either of these issues! 

Sorry for late reply.  In our May testing of courses for June 1 release, the exit was working properly in the SF mobile app.  Although they didn’t notify me for this, when my ticket was from the fall last year, I was relieved it was finally fixed.  The only thing I wish now is for a larger prominent exit course instead of the tiny words in right corner.  🙏

Hi Amber, 

Sorry to hear things aren't working on your mobile device as you'd expect, but I can help!

Are you viewing the HTML5 output in a browser (such as Safari or Chrome) or is SuccessFactors launching the content in their mobile app? The SuccessFactors mobile app is something I'd have to defer to their Support team for, as it's not something we can support. 

If the HTML5 output is not working - can you share what device and OS you're using? Please also share a link to the Rise course here with us so we can test it! If you need to share that privately, our Support Engineers are happy to take a look! 

Thank you for your reply Ashley.

We will be contacting SF support, however I believe that we have found a solve. We were able to have RISE launch on our SF app by exporting it as a AICC format instead of SCORM and it seems to be working. :-) 

Oh, such a good find Amber! Thanks for coming back to update us. I know folks ask about the SF mobile app so that'll be a good troubleshooting tip to share. 😁

Hi Amber

We have just figured the AICC format out with the SF App but the AICC format doesn't work on the desktop, it just brings up an error. Have you managed to get AICC working on both platforms?

Also, the Rise package isn't resuming on the LMS when it should, any suggestions?

Thanks

Ann-Marie