Forum Discussion
Rise pages jumping directly to storyline block elements
Hi all, anyone else having issues with Rise pages jumping directly to storyline block elements within a page. ie, if a storyline block is at the bottom of a rise page, then once the page loads, it will automatically jump down the page to that element.
Thanks
39 Replies
I am new to Rise and am experiencing the same issue. I have text entry fields in all of my lessons. I will add the continue block and hope that resolves the issue.
Adding a continue button over and over is a sloppy solution. This seems to have been going on for ages. when do you suspect it will be fixed?
I am not using IE or text entry fields, but my page is jumping down to the two Storyline blocks I added at the bottom.
Hi there, Vickie. The most recent instance of this problem occurs with the latest update of Storyline 360 (update 36). We're working on a fix now, and I'll make sure this discussion is updated once we release it.
If your Storyline interaction wasn't published with update 36, can you let us know? You can privately share your .story file with us here for testing. We delete all files when we're done troubleshooting. Thanks!
Hi Crystal. Yes, it is version 3.36.21213.0
It is a Rise course
Good news, Vicki!
We fixed the problem where Rise 360 lessons jumped immediately to Storyline blocks where the first slide had a layer.
To take advantage of this fix, install the latest Storyline 360 update, republish your course to Review 360, and reinsert your Storyline block in Rise 360.
Let us know how it goes!
Thanks Alisa!
It will take awhile for me to see if it works because I have to put in a call to technical support as our computers are locked down against installs, wait for the technician, go into the office (I work remotely but have to travel to the office for updates) and then have it installed on their time schedule. Not a simple task, unfortunately.
Maybe I should mention that it is only doing it when I have 2 Storyline blocks one after another. On pages where they are separated by static Rise content, it doesn't jump.
I installed all of the updates, reinserted the Storyline blocks and it's still jumping. The new update didn't fix it!
Hi Vicki,
I'd love to have our team take a closer look at your course. If you don't mind sharing it, you can send us your Rise 360 course Share link by opening a case here.
I am still running into this problem in both Edit and Preview modes. I am working with the latest version of Storyline 360 and have inserted a Storyline block into a Rise 360 page.
The 3 pages built in Storyline have layers and text entry boxes on each page.
I have tested this in Chrome, Firefox and Edge - all three browsers present the same issue.
I'd love to know how to fix this.
Thank you.
I'm also running into problems with it jumping to Storyline while I am in editing mode.
Hello, Agnieszka and Sherri. Sorry you're having trouble with Storyline Blocks.
Would you both mind sending us a copy of your Storyline 360 file? We will test it by inserting it into a Rise 360 sample course to see if we run into the same problem.
If that works for you, you can open a case and attach the file here.
Case opened. Thank you, Alyssa.
Hello, we are having the same issue. Our Rise course is jumping to the storyline interaction. Has something been identified as the cause for this? Thank you!
Hello Mandy,
I ended up opening a case with Articulate Support and they recommended a temporary workaround (add a landing page to the Storyline file that does not have any interactive elements on it). Without seeing your .story file I don't know if your issues are similar to mine, but if you follow up with Support they'll be able to recommend a solution.
I hope that Articulate identifies a permanent solution to this glitch in the near future.
