Rise progress not saving correctly

Hello - We are having the same issue as originally reported. We use Totara as our LMS and I published a SCORM using SCORM 2004 4th edition. I have tested the Rise 360 SCORM in our LMS gradually over the course of a few days. I completed a module or two at a time. Rise seemed to retain the progress up until I completed all of the pages in the SCORM. Yesterday, when I completed it, all circles in Rise were filled with checkmarks, and when I exited the SCORM, the LMS recorded the SCORM has having been completed. Today, the LMS is still registering the SCORM as completed. But, when I relaunch the SCORM from the LMS. all the circles are blank and it has started me at the beginning again.

We've tried various ways to troubleshoot this and aren't coming up with any solutions. Any advice?