RISE Progress Tracking Issue in LMS

Hi David!

We're waiting for Michael's confirmation, but the issue is most likely related to exceeding the suspend data limits imposed by the LMS.

The suspend_data element for a Rise 360 SCORM course tells the learning management system (LMS) where you left off when exiting the course and lets you resume later in the same place without having to start over. The course won't resume correctly once the limit has been exceeded. See more details here:

https://www.articulate.com/support/article/Rise-Exceeding-SCORM-Suspend-Data-Limits

Based on the article above - if you have a large course that exceeds suspend data limits, try shortening the course or splitting it into smaller modules. Or, export your course for SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.

If the issue persists despite the above workarounds, please create a support case so we may look into this issue closely. 

Good Morning David,

Thank you for reaching out. I did not ever get a solution to this issue with Canvas. I am happy to discuss as you like.

All the best,

M. Hagen Treadway, M.S.
Curriculum Designer | Instructor
Department of Online Learning
Center for Innovative Teaching and Technology
Hillsborough Community College
Office: 813.253.7749
mtreadway4@hccfl.edu | hccfl.edu
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