Forum Discussion

MichaelTread027's avatar
MichaelTread027
Community Member
4 years ago

RISE Progress Tracking Issue in LMS

I am having an issue with SCORM packages for RISE tracking progress in the LMS Canvas. This is for an online college course where the SCORM is imported as a page on canvas. The class content is hous...
rise 360
DavidEmmett's avatar
DavidEmmett
Community Member
3 years ago

Hi Michael - did you ever get a solution to this issue with Canvas as we are having similar issues with completion data in course

GrenForonda's avatar
GrenForonda
Staff
3 years ago

Hi David!

We're waiting for Michael's confirmation, but the issue is most likely related to exceeding the suspend data limits imposed by the LMS.

The suspend_data element for a Rise 360 SCORM course tells the learning management system (LMS) where you left off when exiting the course and lets you resume later in the same place without having to start over. The course won't resume correctly once the limit has been exceeded. See more details here:

https://www.articulate.com/support/article/Rise-Exceeding-SCORM-Suspend-Data-Limits

Based on the article above - if you have a large course that exceeds suspend data limits, try shortening the course or splitting it into smaller modules. Or, export your course for SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.

If the issue persists despite the above workarounds, please create a support case so we may look into this issue closely.