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StephenWilli603's avatar
StephenWilli603
Community Member
4 years ago

Rise question bank draw fail

Hi, I've created a bank of 36 questions and I've made a quiz, in which I've drawn 12 random questions from the bank. I get the spinning progress wheel, but it never seems to execute. I 've tried r...
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hazelB's avatar
hazelB
Staff
4 years ago

Hi Steve! So sorry to hear that you get a spinning wheel with your question bank that does not continue on.

Here are some things to try:

1. Please make sure that your browser is updated. Here are videos on how to update your browser:
 
For Chrome
 
Once updated, restart your browser and try accessing it again.
 
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
 
3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
 
4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.
 

If you've already tried all the steps above and the issue still persists, please open a case with us so that one of our technical support engineers can assist you.