Forum Discussion
Rise Review Comments Not Pulling Through to Next Version of Same Review Link
FYI for others who have issues with disappearing comments from Rise and Review, in the case where this follows after a transfer of ownership of a course from one author to a new one.
Information from Articulate support:
"...when someone transfers ownership of Rise courses to another user, the original Review 360 items' ownership are not transferred and will remain with the original owner of the course. This is the reason why you can only find the new comments and not the previous ones when the new owner publishes the course. Previous Review 360 items' comments will always reside in the previous owner's Review 360 dashboard."
Note, this also means that any comments that were visible in the Rise file after ownership was transferred WILL DISAPPEAR the first time the new owner publishes a new Review update. (It will start a new Review file, with no comments, and therefore the old comments, associated with the previous Review file, are not longer pulled in.) Note that comments still exist if you have the link to the previous Review file, but that Review file will not show up in the new owners dashboard.
Further from Support: "Ownership of Review 360 items cannot be transferred, unless you remove the original author from a seat and assign the content to another user. "
- This seems to suggest a workaround to avoid losing comments. I assume this is something that must be done by the account admin, but I'm clarifying that.