Forum Discussion

AliciaSinha-Tho's avatar
AliciaSinha-Tho
Community Member
27 days ago
Solved

Rise shift with transcripts

In Rise, when viewing the transcript that I want to keep open while going through the lesson, the main content block appears to shift after the audio is playing.  Image 1: when you first display th...
accessibility
advice
Articulate 360
rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    19 days ago

    Hello PhilFoss​, 

    I'm happy to share that we've just released a new update for Rise 360!

    This update fixes the issue you ran into where:

    • 'Show transcript' Tooltip lingers when closing the Transcript panel via the 'close' button from within the panel itself.

     

    There's nothing to install for web-based apps, as new features and fixes are immediately available.

    Thanks again for letting us know about your experience. Please let us know if you have any other questions. 

StevenBenassi's avatar
StevenBenassi
Staff
22 days ago

Hi AliciaSinha-Tho​,

Great to see that the community has been helping you!

I can confirm that we have this behavior logged as a bug in Rise 360. This bug causes:

  • Block alignment shifts to the right during audio playback when the Transcript panel is shown

 

I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. We appreciate your patience, and I'm sorry if this has been slowing you down!

PhilFoss​ & DShaw​,

Thank you for providing the additional feedback and insight. I can confirm we are seeing this behavior after publishing to Review 360 and Quick Share. I've also included your voices in the bug report that's being tracked.

We'll be sure to update you as soon as a fix is in place! 

  • PhilFoss's avatar
    PhilFoss
    Community Member
    22 days ago

    Thanks for the update Steven, I'm still seeing an issue with tooltips appearing where they shouldn't after closing the transcript panel. The behavior is shown in my screen recording.

     

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      20 days ago

      You're welcome PhilFoss​!

      I see what you mean, and I've just logged this as a new bug in Rise 360. This bug causes:

      • 'Show transcript' Tooltip lingers when closing the Transcript panel via the 'close' button from within the panel itself.

       

      I've linked this discussion to the bug report so we can update you as soon as a fix has been shipped.

      In the meantime, as workarounds, we suggest:

      • Close the Transcript panel from the Audio Block's Show/Hide Transcript button.
      • Click anywhere on the screen to force the Tooltip to disappear.

       

      Thank you. We appreciate you calling this out!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      19 days ago

      Hello PhilFoss​, 

      I'm happy to share that we've just released a new update for Rise 360!

      This update fixes the issue you ran into where:

      • 'Show transcript' Tooltip lingers when closing the Transcript panel via the 'close' button from within the panel itself.

       

      There's nothing to install for web-based apps, as new features and fixes are immediately available.

      Thanks again for letting us know about your experience. Please let us know if you have any other questions.