Forum Discussion
RISE 360 Transcript Icon not showing
Hello,
Is anyone encountering issues with the transcript icon in rise 360?
Content is there, but the icon, isn't showing up in edit/preview mode.
Hi ChristopherR269!
Sorry to hear you've also encountered this setback!
I'm happy to share that we just released a new update for Rise 360. This update fixes the issue that caused the Show Transcript icon to appear invisible, yet still functional. There's nothing to install for web apps. New features and fixes are immediately available.
Please let us know if you have any questions about this update or the issue you reported!
4 Replies
Yes, I'm also having this issue with multiple files that previously showed it correctly.
Hi carlaali & LoraMatzner!
Sorry to hear Rise 360's transcript button is missing from the UI!
I see that you've both connected with our support engineers through support cases. Great move! As they've shared, we have this behavior logged as a bug in Rise 360. This bug causes the Show Transcript icon to appear invisible, yet still functional.
We've included your voices in the bug report that's being tracked, so we can notify you as soon as a fix is ready. As a workaround, hovering over the spot where the Show Transcript label normally appears still allows the button to be clicked.
Thank you for your patience. I'm sorry if this has been slowing you down!
My team is also experiencing this bug. Is there an ETA on when this might be fixed? Thanks in adavance.
Hi ChristopherR269!
Sorry to hear you've also encountered this setback!
I'm happy to share that we just released a new update for Rise 360. This update fixes the issue that caused the Show Transcript icon to appear invisible, yet still functional. There's nothing to install for web apps. New features and fixes are immediately available.
Please let us know if you have any questions about this update or the issue you reported!
