Hi Jaclyn! So sorry to hear that you're getting an error when uploading your SCORM file to your LMS.
I would suggest troubleshooting your file in SCORM Cloud to check if the behavior is the same.
SCORM Cloud is an industry-standard testing engine that's free and supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.
This
video tutorial demonstrates how to use SCORM Cloud with Articulate content.
You'll also find some helpful LMS-troubleshooting tips
here.
If your course works properly in SCORM Cloud, but not in your LMS, kindly share your SCORM Cloud findings with your LMS provider to troubleshoot the issue.
If the course encounters the same issues in SCORM Cloud, open a case with us
here so that we can investigate.