Forum Discussion

ChristinaPowell's avatar
ChristinaPowell
Community Member
4 years ago

Rise Video Seek Bar not working once published to web?

Good morning! I have created a course in Rise with video content.  The videos play fine in Rise and Review, but when published for Web, the seek bar does not work.  Clicking anywhere on the seek b...
rise 360
Crystal-Horn's avatar
Crystal-Horn
Staff
4 years ago

Hi Christina! I'm sorry we missed your post. I tested this feature, and it's working fine for me in Google Chrome, both with forward seeking enabled and disabled.

Are you still having trouble? If so, you can connect with us 1:1 here and even share your output for testing. We'll keep it private and see how we can help!

  • justinkliegman's avatar
    justinkliegman
    Community Member
    4 years ago

    We are having this issue right now, can you point us to the solution? 05/31/2022

    • LeaSAgato's avatar
      LeaSAgato
      Staff
      4 years ago

      Hi Justin, please feel free to submit a case report here. One of our customer support engineers will reach out to you directly to help solve your issue. Thanks!

  • VimalReynolds-5's avatar
    VimalReynolds-5
    Community Member
    4 months ago

    Did you find out what's wrong? I would think it has nothing to do with Rise. Please post your thoughts.

     

    • KellyAuner's avatar
      KellyAuner
      Staff
      4 months ago

      Thanks for reaching out, VimalReynolds-5! Since this is an older post, would you be willing to detail what you're experiencing? If you're comfortable sharing a file, you can upload it here or privately in a case!

      • VimalReynolds-5's avatar
        VimalReynolds-5
        Community Member
        4 months ago

        Hi there. Thanks but no need. It's only one user, so we know it's not the Rise file. I just wanted to know what maybe causing it for this particular individual. No worries. Thanks for the response.