Rise with Storyline interaction not working on mobile

Hi, Valesa! Some modern browsers, like Safari and Chrome now block autoplay audio and video. This keeps Storyline 360 content from playing automatically.

Since we can't change browser settings, we updated Storyline 360. Learners are presented with the playback button so they can view Storyline 360 content regardless of browser restrictions. This article goes into the change a bit more. 

One other note, when viewing Storyline 360 content in a Rise 360 course on a mobile device, your learners will always see the playback button (you can test this when you preview your course in Rise 360). 

If there are specific interactions that aren't working properly in your Storyline block, please let me know and I'll see what I can do for you!