Forum Discussion
Rise with Storyline interaction not working on mobile
Hi, Valesa! Some modern browsers, like Safari and Chrome now block autoplay audio and video. This keeps Storyline 360 content from playing automatically.
Since we can't change browser settings, we updated Storyline 360. Learners are presented with the playback button so they can view Storyline 360 content regardless of browser restrictions. This article goes into the change a bit more.
One other note, when viewing Storyline 360 content in a Rise 360 course on a mobile device, your learners will always see the playback button (you can test this when you preview your course in Rise 360).
If there are specific interactions that aren't working properly in your Storyline block, please let me know and I'll see what I can do for you!
Hello, Anthony. When I inserted a Storyline interactive block in my Rise course, it works properly in the computer and tablet modes of the preview, but it does not in either of the mobile previews. The interaction is several test questions.
Hi Drew! Thanks for reaching out!
This is expected behavior for Preview Mode for Mobile. If you view on the actual device for published content, Share Link or Review 360, this will play normally as intended.
That being said, we understand the confusion and are tracking requests to get this to preview on Mobile Preview as well. We'll let you know if we make any changes to this!Thank you, Renz!
