Hi folks! I am working on courses in Rise and love the fact I can have SL2 interactions in the course. But when viewing on mobile the interaction don't work. They show a black background with a play button. I've added a snap of how they display: On tablet and desktop it works fine: Anyone else come across this? Any tips, please? Many thanks, Maria

Hi Karen Pizur at Bader-Rutter. We are experiencing the same thing. If you click on the play button, it opens another window and then runs, but not within the RISE application.

Hi Maria and Greg, I chatted with our team about this at the end of December and confirmed that this is the intended behavior for Storyline blocks in Rise. They're designed to go full screen automatically, and you can click the small X icon in the top left to close the lightbox and return to the Rise page itself. I shared this forum discussion and a few others with our team as a possible new feature idea! I'll keep ya posted here, and feel free to also submit your own feature request with us right here. 😁

I've also experienced this and my client is not pleased with my response. Does anyone have any verbiage they have used successfully to let the user know this is expected and what they can do? Thanks.

Has there been an update to this problem. We are currently having the problem with a course that is viewed on a mobile device. Do we limit the use of interactions altogether or are there "some" that don't work?

Hi, Valesa! Some modern browsers, like Safari and Chrome now block autoplay audio and video. This keeps Storyline 360 content from playing automatically. Since we can't change browser settings, we updated Storyline 360. Learners are presented with the playback button so they can view Storyline 360 content regardless of browser restrictions. This article goes into the change a bit more. One other note, when viewing Storyline 360 content in a Rise 360 course on a mobile device, your learners will always see the playback button (you can test this when you preview your course in Rise 360). If there are specific interactions that aren't working properly in your Storyline block, please let me know and I'll see what I can do for you!

Rise with Storyline interaction not working on mobile

19 Replies

ElizabethEsper
Community Member
3 years ago
Hi Lea, my SL interaction in Rise is not working in mobile devices. Any hints on how I can make it work?
AlyssaGomez
Staff
3 years ago
Hi Elizabeth! I see that you worked with my teammate Darwin in your case, and together you got this sorted out! We're here if you need anything else ☺️
Heesh
Community Member
3 months ago
Still having the same issue? Anyway that we can play those Story line embeds on mobile view?
- LucianaPiazza
  Staff
  3 months ago
  Hello Heesh,
  
  Thanks for reaching out! We don't have any updates to share about mobile preview. If you view on the actual device for published content, Share Link or Review 360, this will play normally as intended.
  
  I've shared your voice with our product team. We'll be sure to share any future changes in this thread so all are in the loop!

Forum Discussion

Rise with Storyline interaction not working on mobile

19 Replies

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