Forum Discussion

KerryCrawford's avatar
KerryCrawford
Community Member
4 years ago

RISE: Your session has timed out.

I use Rise all the time without issue. Today I am getting the following error:

Your session has timed out.
Click refresh to restart your session.

I am working from home on a laptop with a high speed connection.

Things I tried:

  • I looked at articulatestatus.com and Rise is not having issues.
  • I cleared my cache, restarted my computer, and re-logged in to Articulate.
  • I tried Chrome and Edge.

What to do?

I am still getting this persistent error and can't work in Rise at all. 

 

Rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Hi, everyone!

    Rise 360 may be intermittently unavailable for some users right now, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for the trouble.

    Please subscribe to our status page for updates! 

    • JennaHood's avatar
      JennaHood
      Community Member
      4 years ago

      Thank you for the update, Alyssa. I'm getting the same error. I'll check back later to see if it is resolved.

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Hi, folks. Rise 360 is working normally again, and we're monitoring performance. Let us know if you're still having trouble!

  • KerryCrawford's avatar
    KerryCrawford
    Community Member
    4 years ago

    Okay must be an actual issue then and not just me. I will chill for a bit and see what happens. Thanks for your replies, all!

  • MikeWilson-82b6's avatar
    MikeWilson-82b6
    Community Member
    4 years ago

    Same issue. Also get a "your computer is offline repeatedly". Time to take the day off.. 

    • KerryCrawford's avatar
      KerryCrawford
      Community Member
      4 years ago

      Hi Mike, me too! I spent 10 minutes disconnecting and reconnecting to try to fix it before I realized that wasn't the problem. LOL

  • JenniferSyke416's avatar
    JenniferSyke416
    Community Member
    4 years ago

    Same here! 
    Glad it is not just me.  Hopefully there will be a fix soon.

    Have a great day!

    warm regards from NZ 

  • JoritaAckermann's avatar
    JoritaAckermann
    Community Member
    2 years ago

    I have the same issue regularly. Some days I can't connect for two minutes at a time, it disconnects continually. It is not the device since I work different devices, it is also not the internet connection since, again, I connect and work on different networks. I would say that I get this problem at least half the time. 

    • AngeloCruz's avatar
      AngeloCruz
      Staff
      2 years ago

      Hi Jorita! I'm sorry to hear that you continuously encounter issues when you are working with Rise. Do you usually encounter these issues when trying to access Rise 360, during development, or when viewing (published) courses?

      If you can open a support case here, our engineers would be able to further investigate and possibly pinpoint the cause of the issue.

Related Content