Forum Discussion
Rise360 - Not saving content - how to prevent data loss
Hi Wally,
Thanks so much for sharing these details with us. I'm sorry to hear your team has been experiencing an issue with losing content and formatting changes. That should be happening! I've opened a support case on your behalf so we can investigate what's going on, and you'll be hearing from one of our Support Engineers soon via email.
Hi Kelly,
We've ran into this issue ourselves several times. Could you have the support team send those tips Wally mentioned to us as well?
Thanks kindly
Hello Sharon,
The main tip from our end was this:
But at its worst, our writer(s) lost largish swaths of text content edits, which added up to about two weeks of work. From that we learned to keep a text content master in Word and do all our text content revisions in Word--it seems a lot more stable, allows more robust tracking, and also allows more seamless collaboration.
Basically, we develop all of our text content in Word, edit it in Word, and keep it in Word as a text content master file. The collaboration is a bit easier, and it saves our work more reliably. We put it into Rise relatively late, and so far so good on our current project. It's kind of funny but we've started making our Word docs look like Rise 'courses' lol 🤷♂️, with a side menu and everything.
We also aligned as a team on keeping only one browser tab open at a time for Rise 360 activities, and that may be helping too.
