Forum Discussion

OmarFerreri's avatar
OmarFerreri
Community Member
6 years ago

Roll back to a previous version of Storyline 360

Is there any way to go back to a previous version of Storyline 360 - not contained in the 'other versions' list of the articulate app? We created several courses for our clients using the Build 3.35...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
6 years ago

Hi Omar,

I appreciate you taking the time to explain what you are experiencing and what you would like to see.

A request for an older version that is no longer available in your app is something our support team can take a look at.

I've opened a support case on your behalf and shared the details you explained here.

You should be hearing from someone via e-mail soon.

  • OmarFerreri's avatar
    OmarFerreri
    Community Member
    6 years ago

    Thank you, Leslie. 

    Not received anything so far. Is there any way we can chase to get this sorted ASAP? We have to deliver some courses by Friday and we really need to have December version of the software by tomorrow (1september)

  • RenaeGigon-c574's avatar
    RenaeGigon-c574
    Community Member
    4 years ago

    We should have a better way than opening a support ticket. I opened a support ticket in 2021 for an issue that is STILL not resolved, and made the mistake of updating to see if maybe, 6 months later, it was fixed. Now I can't roll back and don't have confidence in the support ticket since the original issue surfaced is still not corrected.