Forum Discussion

JobRabinowitz-3's avatar
JobRabinowitz-3
Community Member
5 years ago

S360: Markers open by themselves?

Here's an interesting one. I have the same marker on the base and related layers to a number of slides. The first (and only first) time a learner returns from a layer (doesn't seem to matter whi...
storyline 360
RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Job,

Thanks for reaching out! It sounds like you have a marker on a base layer that remains revealed when you return from a slide layer?

If you're able to share your file publicly here, feel free to do so by clicking Add Attachment, otherwise you can share it privately with our support engineers, and they can take a closer look! 

A few questions that will help us solve this:

  • Does it occur when previewing, publishing, or both?
  • Is the marker located on the base layer, or does it remain open on a slide layer as well?

If you're unable to share your file, we'll see if we can replicate the issue with more insight from the questions above!