Forum Discussion
Saving Rise Source Files to Local Hard Drive
Hi
Currently it does not seem possible to save the Rise source files to one's local machine. As we plan do develop some modules in Rise for clients, we would need to send them the source files if ...
A question that I've been asked several times by Senior Management is "what happens to our Rise course library if something catastrophic happens to Articulate from which they are unable to recover?"
All Rise users should be concerned about this issue.
Yes, we have exported all of our courses as PDF's and we also have SCORM packages as ZIP files of all of our courses but we need something closer to the source.
We also have our original documents from which the courses were created, but they often do not get updated when Rise course content is updated.
As a minimum provide a new ZIP export type for a course that can be downloaded that has all of the text pulled out into one folder, media into another folder, etc. So in a worst case scenario we would at least have all the course assets if we need to rebuild in another tool.
Thanks for sharing your concerns about trust and data security, Karl. Our Trust Center explains our approach to security and data protection, and here are a few highlights:
- All Articulate services are hosted on Amazon Web Services (AWS) in the us-east-1 region located in northern Virginia in the United States.
- AWS is an extremely reliable hosting provider with track records of 99.5-99.9% uptime in a rolling monthly window.
- We make frequent automated backups of customer data and have implemented up-to-the-minute recovery options where feasible. We store backups in a redundant way and test our recovery frequently to reduce the likelihood of data loss and minimize downtime in a large-scale disaster.
- We also host your data across multiple AWS server storage facilities. This means more than one data center could be offline simultaneously and you wouldn't lose access to Articulate 360 apps.
- In the event of a disaster, we have processes in place to rebuild our entire data infrastructure and restore service as quickly as possible.
If you have other specific concerns about data security, we have a compliance team devoted to answering these kinds of questions. Feel free to reach out!
