Forum Discussion

SonyaLam-2597a0's avatar
SonyaLam-2597a0
Community Member
11 months ago

Saving storyline recording remains at 0%

Hello everyone,

I have issue today with saving my Storyline recording. It would not save, hanging at 0%. Anyone come across this issue before? Any help will be much appreciated.

Thanks, 
Sonya

 

  • Hello, I am having the same issue. I am working on a screen recording and it is stuck on saving. I did update before i started

     

    • EricSantos's avatar
      EricSantos
      Staff

      Hi Mala,

      I'm sorry you've also hit this snag with your screen recording; I'm happy to help! If you're already working on your local drive, try running these steps to fix possible installation issues. 

      We'd be glad to investigate further if the problem persists. You may share your Storyline project here or privately in a support case, where our Support Engineers will work with you one-on-one. We'll delete it when we're done testing.