SCORM packages not reading as complete in Brightspace

Thank you for this information, Steven. Our content tests well; however, there is no way to test the competency connection layer through SCORM Cloud. The obvious conclusion is likely that the problem exists within the LMS. I've already opened a support ticket with them but they've been unsuccessful at finding a problem over several weeks, so I was hoping someone else in the community has had this problem and could direct me to a solution. 

Kindly, 

Shonelle