Forum Discussion
SCORM Rise course not loading
We have a case of a Rise course not loading. We are using moodle LMS and loading the course as Scorm.
In our case all other users can access the content, and the users affected report that initial...
@Alyssa - my guess is that this issue occurs when a SCORM structure is accidentally changed so that when the continue data is sent to newly updated SCORM it does not recognise the internal identifiers and throws a Javascript error preventing the load of the SCORM ( you can see this if you look in the console log within developer tools ).
Your developers who generate the Javascript that powers the SCORM functionality would most likely need to update the handling of this error so that rather than showing a blank screen it treats the attempt as a new attempt ( preferably with some kind of notification this is happening - "sorry we were unable to load your course from where you left of etc . . . . " )
You've got it, Nathan. We should be showing the beginning of the course if the suspend data doesn't make sense when resuming on a new version. We are exploring why that isn't happening again, and we'll keep you posted.
