Forum Discussion

LoretteTheron's avatar
LoretteTheron
Community Member
6 years ago

SCORM Rise course not loading

We have a case of a Rise course not loading. We are using moodle LMS and loading the course as Scorm. In our case all other users can access the content, and the users affected report that initial...
rise 360
ErinSawicki's avatar
ErinSawicki
Community Member

Hello, I'm wondering if Lori's issue has been a persistent or common issue (with a common/known fix). I'm also experiencing an issue with revised Rise courses not loading for users who are trying to re-launch them from their History in our LMS. The issue occurs even when the course is exported using the new "Reset Learner Progress" option. The course does not load at all due a JavaScript error that's being thrown (seen attached image of console error).

Thanks!

hazelB's avatar
hazelB
Staff
4 years ago

Hi Erin! 

Sorry to hear that you are still having problems despite using the Reset Learner Progress option. I'd like to get our support engineers to take a look at your course and SCORM output. You can open up a case with us privately here and we'll help get you sorted out!
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