Forum Discussion

GeorgeBriggs-29's avatar
GeorgeBriggs-29
Community Member
5 years ago

Scrambled font in Preview/Publish

I'm having a problem with our corporate font becoming scrambled in Preview and Publish. The problem did not occur in Storyline 2, but began after upgrading to Storyline 360. When opening a SL2 fil...
storyline 360
MariaCS's avatar
MariaCS
Staff
5 years ago

Hi, George.

Thank you for the screenshot, and I am sorry you are experiencing this issue with your font!

Let's try to narrow down the issue: have you tried enabling or disabling Modern Text? 

You can disable it by going to the Design tab, clicking the Fonts drop-down menu, and checking or unchecking Use Modern Text at the bottom of the list. 

Let me know if that works!

  • GeorgeBriggs-29's avatar
    GeorgeBriggs-29
    Community Member
    5 years ago

    Hi Maria,

    Thanks for the quick response!

    This morning, checking Use Modern Text fixed the font display issue in Preview, but here's what's odd.

    Yesterday, when I first opened a SL2 file in SL360...which upgraded the file...I checked the Use Modern Text option, and it was grayed out, not selectable and not checked. I tried replacing our corp font with Arial, still grayed out, replaced Arial with corp font, still grayed out.

    After posting my issue last evening, I closed out of SL.

    Just now I launched SL, opened a new project and checked the Use Modern Text option, and it's now available to check/un-check. I closed the new project without saving and opened the upgraded SL360 file from last night. That's all I did between last night and today. Now the Use Modern Text option is available in this file, so I checked it...and the corp font displays properly in Preview.

    Since I'll be opening/upgrading a number of SL2 files to SL360 for republishing in HTML5-only, is there anything that will prevent the disabling of the Use Modern Text option?...or any fix that can be applied?

    Thanks for your help!

  • kareemzayed's avatar
    kareemzayed
    Community Member
    5 years ago

    Thank you for your support and attention.