Forum Discussion

JackieMosher's avatar
JackieMosher
Community Member
6 years ago

Screen Capture Issues with Second Monitor

I'm using Storyline 360 and have done many simulations and demos with it in the past recording on my larger monitor.  When I capture screens it's acting very strange and not actually capturing my ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the enhancements we've included: 

    • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

AlyssaGomez's avatar
AlyssaGomez
Staff
6 years ago

Hi Jackie,

Thanks for letting us know what's going on. We've seen this kind of behavior when using a secondary monitor and when the Windows Display setting is higher than 125%. 

I'd like to have our Support Engineers take a closer look at your file and gather some more information about your machine. I'm going to start a case on your behalf, and you'll hear back from us soon!

  • JackieMosher's avatar
    JackieMosher
    Community Member
    6 years ago

    Thank you Alyssa!

    Jackie Mosher | Learning Solutions Developer
    Learning & Development | First Citizens Bank
    DAC-42 | 100 East Tryon Road | Raleigh, NC 27603
    919-716-2060

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