Forum Discussion

AlanaMCall-ad0's avatar
AlanaMCall-ad0
Community Member
3 years ago

Screen reader not reading any content

I've built a very simple course that we intend to be WCAG-compliant, but no screen readers will read any of the slide content. When I launch the course (on Content Review, on SCORMcloud, even if I p...
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KellyAuner's avatar
KellyAuner
Staff
2 years ago

Hi Jake, and thanks for reaching out!

I'm sorry to hear you're experiencing this issue and understand how frustrating it can be to spend hours trying to make something work. I took a closer look at AShea's support case, and it appears we weren't able to replicate this issue. To help us troubleshoot, I'd like to gather a few more details from you.

  • What screen reader are you using?
  • Have you tested this in different browsers?
  • Is this happening across multiple files or isolated to a specific file?

If you're willing to share your file with our team, we'd be happy to take a closer look at what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.

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When I launch the course (on Content Review, on SCORMcloud, even if I p...","body@stringLength":"1197","rawBody":"

I've built a very simple course that we intend to be WCAG-compliant, but no screen readers will read any of the slide content. When I launch the course (on Content Review, on SCORMcloud, even if I publish to web), when I navigate to the slide the screenreader says \"You are currently on a group, inside of web content. To interact with items in this group, press Control-Option-Shift-Down Arrow. To exit this web area, press Control-Option-Shift-Up Arrow.\" Doing the C+O+S+Down does nothing (beeps in error). Up does navigate back to the web address bar. The only thing I can tab to is a button I made on screen and then to/through the navigation. I thought maybe it was the course, so I just created a new file and made a few simple slides and I can't get any screen readers to read those either. I've tried NVDA and VoiceOver on Edge (NVDA) , Chrome (on both) and Safari (VoiceOver). None of them work.

\n

I've checked that they are visible to accessibility tools. I've verified they are in the focus order. I'd even tried plugging in alt text that was the same text as the text box. Nothing seems to be working. What am I missing? 

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I've built a very simple course that we intend to be WCAG-compliant, but no screen readers will read any of the slide content. When I launch the course (on Content Review, on SCORMcloud, even if I publish to web), when I navigate to the slide the screenreader says \"You are currently on a group, inside of web content. To interact with items in this group, press Control-Option-Shift-Down Arrow. To exit this web area, press Control-Option-Shift-Up Arrow.\" Doing the C+O+S+Down does nothing (beeps in error). Up does navigate back to the web address bar. The only thing I can tab to is a button I made on screen and then to/through the navigation. I thought maybe it was the course, so I just created a new file and made a few simple slides and I can't get any screen readers to read those either. I've tried NVDA and VoiceOver on Edge (NVDA) , Chrome (on both) and Safari (VoiceOver). None of them work.

\n

I've checked that they are visible to accessibility tools. I've verified they are in the focus order. I'd even tried plugging in alt text that was the same text as the text box. Nothing seems to be working. What am I missing? 

"},"Conversation:conversation:769662":{"__typename":"Conversation","id":"conversation:769662","solved":false,"topic":{"__ref":"ForumTopicMessage:message:769662"},"lastPostingActivityTime":"2023-10-24T07:53:04.000-07:00","lastPostTime":"2023-10-24T07:53:04.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:769662":{"__typename":"ModerationData","id":"moderation_data:769662","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:769662_1":{"__typename":"Revision","id":"revision:769662_1","lastEditTime":"2023-03-03T13:24:56.000-08:00"},"ForumReplyMessage:message:769665":{"__typename":"ForumReplyMessage","id":"message:769665","conversation":{"__ref":"Conversation:conversation:769662"},"author":{"__ref":"User:user:660707"},"revisionNum":1,"uid":769665,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Screen reader not reading any content","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:769665"},"parent":{"__ref":"ForumTopicMessage:message:769662"},"body":"

Hi Jake, and thanks for reaching out!

\n

I'm sorry to hear you're experiencing this issue and understand how frustrating it can be to spend hours trying to make something work. I took a closer look at AShea's support case, and it appears we weren't able to replicate this issue. To help us troubleshoot, I'd like to gather a few more details from you.

\n\n

If you're willing to share your file with our team, we'd be happy to take a closer look at what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.

","body@stringLength":"947","rawBody":"

Hi Jake, and thanks for reaching out!

\n

I'm sorry to hear you're experiencing this issue and understand how frustrating it can be to spend hours trying to make something work. I took a closer look at AShea's support case, and it appears we weren't able to replicate this issue. To help us troubleshoot, I'd like to gather a few more details from you.

\n\n

If you're willing to share your file with our team, we'd be happy to take a closer look at what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.

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