Forum Discussion

SteveSchmidtges's avatar
SteveSchmidtges
Community Member
11 months ago

Screen Recording Action out of sync when saved as video

Hello.  I created a project and inserted a screen recording as a Step by Step- View Mode steps and then published it as a video.    When viewing the MP4 most of the Screen Recording Actions are out o...
storyline 360
SteveSchmidtges's avatar
SteveSchmidtges
Community Member
11 months ago

I have downgraded Storyline to V3.95 and this seems to have resolved this issue.  It appears to be an issue with 3.96. 

EricSantos's avatar
EricSantos
Staff
11 months ago

Hello SteveSchmidtges,

I'm sorry to hear about the trouble with the screen recording in Storyline. I appreciate the troubleshooting you're already done.

Unfortunately, I can confirm your findings with this. Our team has identified this behavior as a bug introduced in Update 3.96, and you are correct that rolling back to Update 3.95 should work for now.

I will let you know once a fix is available. In the meantime, here's an inside look at how we prioritize bugs once we report them. Thank you!

  • RandySimmons1's avatar
    RandySimmons1
    Community Member
    11 months ago

    Can you let me know when the bug is fixed? We too are experiencing this issue.

    How do I roll back to Update 3.95?

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      11 months ago

      Hi RandySimmons1!

      Sorry to hear you've also been affected by this Storyline bug!

      I'm happy to include your voice in the bug report, so we can notify you as soon as a fix is in place. Also, the steps for downgrading to a previous version of Storyline 360 can be found, here.

      Please let me know if you have any more questions!

      • RandySimmons1's avatar
        RandySimmons1
        Community Member
        11 months ago

        Thanks

    • MonikZalavadia-'s avatar
      MonikZalavadia-
      Community Member
      10 months ago

      Check Other Versions... in Articulate 360 app.