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leahcarrubba's avatar
leahcarrubba
Community Member
2 years ago

Screen recording in Storyline showing black screen

Hi - I am trying to do a screen recording in Stroyline 360. I tested with an email and with the application I'm trying to record. In both cases all I got when completing and clicking done or ESC was a single slide with a black screen imported into my course. I sent a note to support but thought someone here might have ideas too.   

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Leah,

    Sorry to hear that you ran into this behavior! 

    I checked your account and saw no recently created support cases, so I went ahead and created a case on your behalf. 

    In the meantime, here are a couple of things that you can try to troubleshoot the issue: 

    Someone from our team will be in touch shortly!

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