Screen recording in Storyline showing black screen

Hi Leah,

Sorry to hear that you ran into this behavior! 

I checked your account and saw no recently created support cases, so I went ahead and created a case on your behalf. 

In the meantime, here are a couple of things that you can try to troubleshoot the issue: 

• Do a repair of your Storyline 360 installation
• Make sure that you have the scale setting of your monitor set to 100%
  
  

Someone from our team will be in touch shortly!