Forum Discussion

KerryUsher's avatar
KerryUsher
Community Member
11 months ago
Solved

Screen recording jumping back to start frame before moving onto next slide

Hi    Is anybody having an issue with the screen recording feature? I have added a screen recording to my project using the 'try it' feature so it presents as a system simulation, however when comp...
articulate 360 teams
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    9 months ago

    Hi Everyone!

    Sorry to hear you've been affected by this issue!

    I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes:

    • When previewing Step-by-Step Try Mode slides inserted from a screen recording, a flicker can be observed before jumping to the next slide. Also, flickering occurs on the first frame of the next slide's screen recording.

     

    We've included your voices in the bug report that has been linked to this discussion. We'll be sure to notify you as soon as a fix is in place! In the meantime, as a workaround, we suggest using Action Fine Tuning to remove the frames of the next slide's screen recording video.

    Thank you for your patience. I'm sorry if this has been slowing you down!

EricaBoswell's avatar
EricaBoswell
Community Member
9 months ago

This has been happening on my projects as well, including ones I have been creating in the last few weeks. Do we know when it will be resolved as I need to publish my courses in the next few weeks?

JoseTansengco's avatar
JoseTansengco
Staff
9 months ago

Hi EricaBoswell,

Sorry to hear that you ran into this bug. We don't have an exact ETA on when this bug will be fixed, but we'll leave a message here as soon as we have any updates to share. Feel free to open a case with our support team if you'd like to share a copy of your project file so we can explore possible workarounds for you!