Forum Discussion

MegStephens's avatar
MegStephens
Community Member
4 years ago

Screen Recording Not Picking Up Text Entry

I am very new to Storyline 360 so I might be doing something wrong, but I've run into an issue doing screen recordings. When I record a process my team needs to do from a web application (I tried bo...
storyline 360
MariaCS's avatar
MariaCS
Staff
4 years ago

Hi, Tom.

Thank you for reaching out!

Since this is a web application, have you attempted to use a different browser when recording to see if it solves this issue?

If not, would you be comfortable sharing the .story file through a support case so we can investigate this further?

TomHoffman-5c78's avatar
TomHoffman-5c78
Community Member
4 years ago

Hi Maria –
Thanks for your response. I am going to try a different browser later today. FYI I was using MS Edge, and I will try both Chrome and IE.
Also I will go ahead and share the Storyline file with the provided link.
Regards,
Tom

  • TomHoffman-5c78's avatar
    TomHoffman-5c78
    Community Member
    4 years ago

    Hi Maria -

    Sorry, I lied... I forgot it is an application that is installed, and we use a browser to launch the app. So I don't think the browser selection will matter much. I followed the link provided and created a support case. 

    Case #03155760: When doing a screen recording of a web-based ...