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spinningman101's avatar
spinningman101
Community Member
2 months ago
Solved

Screen recordings

Hi, I'm trying to resolve an annoying glitch in my screen recordings. On several of the screens I've add a highlighted area to show something on the screen but when I move on to the next screen the highlight flashes on that screen too, for a split second. I've tried everything I can think of but I can't get rid of it. Any ideas would really help.

thanks

Articulate 360
articulate 360 training
e-learning development

3 Replies

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  • KendalRasnake-1's avatar
    KendalRasnake-1
    Community Member
    2 months ago

    Hi there.

    One idea is to make sure you have updated to the latest version of Storyline. Storyline recently had a glitch in its screen recordings where a user would go from Slide A to Slide B and then receive a quick flash of Slide A again before finally settling on Slide B. Perhaps this is the glitch that you are seeing. A recent update to Storyline appears to have fixed this.

    • spinningman101's avatar
      spinningman101
      Community Member
      2 months ago

      Thanks for the reply. I've checked and it looks like I have the most up to date version. No updates pending.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi spinningman101!

    Sorry to hear you've run into this setback with screen recordings from Storyline!

    Glad to see Kendal has been helping you. I have some follow-up questions to help me understand your setup a little better:

     

    If you're still having trouble, we'd be happy to take a look at the problematic .story files. Feel free to upload a copy here in the discussion or privately through a support case.

    Looking forward to hearing from you!

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recordings","id":"message:1217764","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:1525489"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1217764"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1217764"},"body":"

Hi, I'm trying to resolve an annoying glitch in my screen recordings. On several of the screens I've add a highlighted area to show something on the screen but when I move on to the next screen the highlight flashes on that screen too, for a split second. I've tried everything I can think of but I can't get rid of it. Any ideas would really help.

\n

thanks

","body@stringLength":"369","rawBody":"

Hi, I'm trying to resolve an annoying glitch in my screen recordings. On several of the screens I've add a highlighted area to show something on the screen but when I move on to the next screen the highlight flashes on that screen too, for a split second. I've tried everything I can think of but I can't get rid of it. Any ideas would really help.

\n

thanks

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Hi there.

\n

One idea is to make sure you have updated to the latest version of Storyline. Storyline recently had a glitch in its screen recordings where a user would go from Slide A to Slide B and then receive a quick flash of Slide A again before finally settling on Slide B. Perhaps this is the glitch that you are seeing. A recent update to Storyline appears to have fixed this.

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Thanks for the reply. I've checked and it looks like I have the most up to date version. No updates pending.

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Hi spinningman101!

\n

Sorry to hear you've run into this setback with screen recordings from Storyline!

\n

Glad to see Kendal has been helping you. I have some follow-up questions to help me understand your setup a little better:

\n\n

 

\n

If you're still having trouble, we'd be happy to take a look at the problematic .story files. Feel free to upload a copy here in the discussion or privately through a support case.

\n

Looking forward to hearing from you!

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