Forum Discussion
Screen Recording Not Picking Up Text Entry
I am very new to Storyline 360 so I might be doing something wrong, but I've run into an issue doing screen recordings. When I record a process my team needs to do from a web application (I tried both Chrome and Edge), the recordings capture the clicks and the hotspots but not the text entered into a field. I have unistalled & reinstalled Storyline 360 all to no avail. All that being said, I did attempt to record typing up an email and it picked up the text entry.
My question - what could be impacting the screen recording from recognizing text entry from the web? Is there a way to fix this?
15 Replies
Hi Team
I and my entire team is facing the same issue. Kindly help me. I am using Google Chrome.Hi Darshana,
Thanks so much for reaching out! I see that you've opened a support case and that you're working with our colleague Jan. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great afternoon!
