Forum Discussion
Screen Recording not recording selected area
When I set the area to record and begin to record, everything looks normal. When I click Done, the image on the "Insert Slides" window displays as if the recording image has shifted down and to the ...
I have the same issue, how was this resolved?
Hi Thomas!
I'm happy to share these suggestions my teammate, Ronaziel, sent!
- The following tips will help you avoid unexpected behavior when creating, sharing, and publishing Storyline projects.
- Repair Storyline 360 to fix unexpected behavior.
- Adjust your DPI settings.
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Here's how to switch to 96 DPI when using Windows 10:
- Right-click your desktop and select Display settings.
- Click the Display tab in the upper left corner of the window that appears.
- Under Scale and layout, select 100% from the drop-down list.
You may be prompted to restart your computer for the change to take effect.
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If you are still running into this issue with screen recordings after trying these steps, we'll want our Support Engineers to step in. You can reach them in a support case.
