Forum Discussion

JeffKortenbo586's avatar
JeffKortenbo586
Community Member
8 years ago

Screen recording with mouse pointer in the wrong place

Hey all, I was creating a quick tutorial today and after publishing I noticed my mouse pointer wasn't in the right spot at all when viewing the video. Is this a known issue and is there a fix? h...
Replay 360
storyline 360
Studio 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
6 years ago

Thanks for sharing what you're running into as well, Chris.

This is still an open issue with our team. This conversation is attached so that we can pop in and share any updates with you here.

Hopefully, Jacqueline will be able to pop in and share some tips.

Does the mouse pointer work as expected if you adjust to 100% in your resolution?

  • ChrisOBrien-4b8's avatar
    ChrisOBrien-4b8
    Community Member
    6 years ago

    Hi Leslie,

    No - I did what Mario mentioned, earlier in the thread, and set both monitors to 1920 x 1080 on 125%. When that did not work, I then set the text/app size to 100% and still could not get results.

    I then noticed that generally, no matter which size I am using, the screen will record an area larger than what I set it to and then also show the red line where the 'frame' was.

    My computer does not have a 1600 x 900 option, which others have said does the trick. How can I scale down on Acer EB243YU 23.8 monitors with default 2560 x 1440 resolution? (I'm very lucky to have this setup otherwise!) 

    This is almost a deal breaker for us, since we intend to do many screen recordings as part of our new training initiatives. Storyline has been great, but Replay is not supporting our needs.

Related Content