Forum Discussion

RafikAbbad's avatar
RafikAbbad
Community Member
7 years ago

Screencast: No text-entry with master template

Hi, I'm doing screencasts for a simulation, with text-entry, directly into a Master Template I've created. Whenever I record it, all the text-entry slides disappear, leaving only hotspot slides. I...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
4 years ago

Hi Ashley,

Thank you for providing these details!

That was a good call testing your project in a different browser. You are correct that Google Chrome has some limitations, as described here: https://articulate.com/support/article/screen-recording-captions-will-not-include-details-when-recording-google-chrome.

  • Since Internet Explorer is no longer a supported browser, have you tried using Firefox? 
  • Is this happening with a specific existing project? Have you tried importing the slides into a new Storyline file, and then creating a new screen recording?

If you're comfortable sharing your .story file here, or privately in a support case, we'd be happy to take a look!

  • AshleyGreen-aaf's avatar
    AshleyGreen-aaf
    Community Member
    4 years ago

    Hey Kelly - Thank you for the reply. I have not tried Firefox yet, but I'll
    give that a try next time. I'm actually in the process of creating more
    such modules that will entail text entry boxes in a software simulation
    (over the next couple weeks). I'll update you on whether that helps or if
    I'm still having issues.

    Hope you and the team have a great long weekend!
    Ash