Forum Discussion
Screencast recorded and lost
I recorded a 2 hour long screencast. Hit ESC to save it. The saving bar went to 100% and stayed there, never getting to the next screen to allow me to export the video or import into Storyline. Wait...
Hi Aimee!
Sorry to hear you've also run into this setback!
I see that you've also opened a support case that's being handled by my teammate, Janina. It looks like Janina replied to your e-mail sharing insight into this behavior.
You're in excellent hands working with her, and we can continue troubleshooting through your case to keep all information in one spot.
Hi
It eventually came through but it took about 20mins after reaching 100%
which is excessive and confusing user experience.
You can close this ticket. Thank you for your help.
Aimee
Families Feeling Better
Aimee Swartz
Learning & Development Principal, Healios Limited
Office: 0330 124 4222
