Forum Discussion
Record Screen in Storyline 360- lost file?
Hi everyone,
I began a screen capture from the Storyline 360 home screen (not attached to a specific project), and the app crashed before I was able to fully save the project- is there any way it can be recovered?
Here's how far along I was:
- Clicked Record Screen from Storyline home screen
- Set up recording area
- Hit Record
- After screen capture, hit Done
- Saving progress window went to 100%
- Got to the Insert Slides pop up window, and while 'initializing project' the app crashed.
- Now I can't find any record of the screen capture.
Any help is appreciated!
Hi jenniemac311,
I'm happy to help!
First, please ensure you're working and saving your file on your local hard drive (typically your C: drive). Next, please test if this occurs in a brand new file. If so, please see this resource on how to fix unexpected or erratic behavior. If these steps don't resolve the issue, I'd like to connect you with our Support Engineers to get you up and running as quickly as possible!
3 Replies
Hi jenniemac311 if the file did autosave, it will be located in this directory, or similar "C:\Users\your_user_profile_here\AppData\Roaming\Articulate\Storyline"
Thanks Sam, it didn't work, even with the help of my IT team, but I appreciate your reply. I'm new here & just getting my bearings in the program. Good thing it was a test file!
Hi jenniemac311,
I'm happy to help!
First, please ensure you're working and saving your file on your local hard drive (typically your C: drive). Next, please test if this occurs in a brand new file. If so, please see this resource on how to fix unexpected or erratic behavior. If these steps don't resolve the issue, I'd like to connect you with our Support Engineers to get you up and running as quickly as possible!
