Screenshot Button Missing

Hi there! Thank you for your response. I see I accidentally uploaded the wrong image, as I know you can't get to the Picture tab from the Home tab. I clicked Insert > Picture. Anyway, when I click the small Expansion Carat under Picture, it immediately goes to the File Explorer window, prompting me to select a file. But as an update, I have figured out when the anomaly happens. When I have the software platform opened (DTX Studio Clinic) that I need to create an e-learning course for, the sub-menu for the Picture icon disappears. When I close the DTX software, the sub-menu returns. This is very frustrating as you can imagine because I have very a tight deadline with this course, and I can't get what I need. I will have to contact Storyline's support and have them log into my system again. Thank you again for responding!