Forum Discussion

DouglasHarri142's avatar
DouglasHarri142
Community Member
7 months ago

Scroll bars not receiving keyboard focus

It appears the December 13, 2023 Storyline update (3.83.314440) may've re-introduced the issue of scroll bars not receiving keyboard focus (when justkeyboard navigating; I did not have this problem while using a screen reader). I've published multiple SL360 files, old and new, and found this issue present in every version of Storyline 360 since December 13th.

I'm curious if anyone else is experiencing it? If it's not just me, hopefully Articulate can fix this ASAP.

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    6 months ago

    Hi Douglas!

    I’m happy to share that in Storyline 360 (Build 3.86.32028.0), we fixed a bug that you were running into:

    • Fixed: Text scrollbar does not receive keyboard focus.

    From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!

    If you run into any issues, please don't hesitate to reach out to our Support team in a support case. 

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hi Douglas,

    Sorry, you've hit this snag with scroll bars not receiving keyboard focus. Opening a support case and sharing your project file is a good call. Unfortunately, my colleague Johnrey has confirmed that this is a bug in the product. Rest assured that we will look into this and let you know if there are any updates.

    In the meantime, if you have any questions, feel free to reply to Johnrey's email in the support case. We're happy to help!

  • DouglasHarri142's avatar
    DouglasHarri142
    Community Member
    7 months ago

    For the sake of others who are experiencing this and stumble upon this post, I was able to resolve it by rolling back to either of the November 2023 versions of Storyline.

    • EricSantos's avatar
      EricSantos
      Staff
      6 months ago

      Thanks for circling back here and sharing what worked for you, Douglas. That is well appreciated and a big help to the community.

      Enjoy the rest of your day!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi Douglas!

    I’m happy to share that in Storyline 360 (Build 3.86.32028.0), we fixed a bug that you were running into:

    • Fixed: Text scrollbar does not receive keyboard focus.

    From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!

    If you run into any issues, please don't hesitate to reach out to our Support team in a support case. 

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